Refund policy

2. Returns & Refunds Policy

At Ophie, every perfume is made and packed with great care.
For safety and hygiene reasons, we cannot accept returns or exchanges once a perfume has been opened.

Returns / Exchanges

We accept returns only if:

• You receive the wrong item, or

• Your order arrives damaged.

Please contact us within 7 days of receiving your order at hello@ophieofficial.com with:

• Your order number

• Photos or a short video of the package when opened

Once verified, we’ll offer either a replacement or refund.

Refunds

Approved refunds will be processed to your original payment method within 15-30 business days after confirmation.